We’re looking for an eCommerce Solution Consultant to help us deliver best-in-class solutions and pre-sales consultancy services to our eCommerce clients using BigCommerce and ShopifyPlus. As an eCommerce Solution Consultant you will be responsible for advising our clients on the technical aspects of migrating to - and scaling with - a cloud native composable eCommerce platfom.
During the projects you are the spider in the web, on the one hand representing the interests of the business stakeholders and on the other hand ensuring perfectly executable requirements for the development team.
This fast-paced, customer-facing role would be perfect for someone with a technical background who loves working directly with clients.
The eCommerce Solutions Consultant reports to the Head of Technology.
Gathering requirements by meeting with clients and asking the right questions.
Developing an understanding of all the systems, integrations and processes involved in a project - not just what's going on in the CMS and/or the Commerce System. (eg. Shopify Plus, BigCommerce, StoryBlok, Contentful)
Planning and running discovery workshops with the support of a project team.
Documenting detailed technical requirements based on your pre-sales and discovery findings.
Helping the Product team to provide clients with expert solutions to complex technical problems and ambitious growth strategies.
Helping the Client Management team to sell well-scoped and profitable projects.
Working with integration partners to deliver system integrations between BigCommerce/ShopifyPlus etc. and ERPs, OMS, PIM, WMS and other third-party platforms.
Researching new and upcoming changes in commerce products and the broader ecommerce ecosystem.
A people-person who has the confidence to present big concepts and technical details to colleagues and clients alike.
An understanding of development languages and processes, eg: HTML, React, APIs and the software development lifecycle. (This isn't a development role, but you should be comfortable talking about these topics with clients.)
Experience working with the commerce platforms like BigCommerce, ShopifyPlus, Commercetools or other.
A knack for spotting problems or potential pitfalls in a project and flagging them early in the process.
Bonus points if you...
Are a certified Product Owner
Have knowledge of iPaaS or middleware platforms, and what purpose they serve
Have experience with headless architectures
Know your ERPs from your PIMs and your OMS from your WMS.
Have experience of migrating an online-store from one platform to another.
Have previously used Agile methodology to scope and deliver projects
Wil je liever eerst even kletsen of heb je meer vragen?
Mail naar firstname.lastname@example.org